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AMANI Journeys

General Terms and Conditions

for packages, retreats, and single travel and experience services

Effective from 20 July 2026 · Article 4.12 as amended on 2 October 2026 · PT Fusion Partners Group

1. Organiser and basic concepts

1.1. The organiser of stays and retreats and the provider of travel services is PT FUSION PARTNERS GROUP, a company of the Perseroan Terbatas – Penanaman Modal Asing (PT PMA) type, established and existing under the laws of the Republic of Indonesia, operating under the brand name AMANI Journeys, with its registered office at Jalan Batuyang Gang Garuda III No. 5, Batubulan Kangin, Kec. Sukawati, Kab. Gianyar, Bali 80582, Indonesia, NIB: 1503230115558, NPWP16: 0402565279907000, email: bali@transformacnypobyt.sk, telephone/WhatsApp: +62 822 2422 2209 (hereinafter referred to as the “Organiser”).

1.2. “Traveller” means a natural person who concludes a package travel contract or a contract for the provision of a travel service, or a person for whose benefit such a contract has been concluded.

1.3. A “package” is a combination of at least two different types of tourist services for the same trip or stay, provided that it meets the requirements for a package under the applicable law.

1.4. A “single travel or experience service” is a service that is ordered separately, in particular accommodation, an airport or local transfer, a vehicle with a driver, a day trip or tour, a guide service, an entrance ticket, a wellness service, a cultural or spiritual ceremony, a meeting with a local provider, or any other individual activity that, under the applicable law, does not in itself constitute a package.

1.5. These general terms and conditions (hereinafter referred to as the “Terms”) shall apply to both packages and single travel or experience services, unless a specific offer or contract stipulates otherwise. Provisions that by their content relate exclusively to a package shall not apply to a single travel or experience service.

1.6. If any provision of the Terms conflicts with a mandatory legal provision protecting travellers or consumers, the relevant statutory provision will apply.

2. The documents that constitute the contract

2.1. The contractual relationship is primarily composed of:

2.2. In the event of a conflict between documents, the individual contract takes precedence, followed by the confirmed offer/programme, and finally these Terms.

2.3. Information published on the website, in a PDF presentation, or in promotional materials is binding to the extent that it was part of the offer valid at the time the contract was concluded, unless the Organiser clearly communicated a change to it before the contract was concluded.

3. Conclusion of the contract and booking

3.1. Sending a contact form or a non-binding registration form does not in itself constitute the conclusion of a contract.

3.2. The contract is concluded when the Traveller accepts the Organiser’s specific offer and the Organiser delivers the booking confirmation or contract on a durable medium. If the offer makes formation of the contract conditional on payment of a deposit, the contract is concluded only when the deposit is credited to the designated account.

3.3. Before the contract is concluded, the Traveller receives clear information, in particular about the dates and duration, number of nights, itinerary, accommodation, transport, meals, programme, group size, language of the services, price, compulsory supplements, minimum number of participants, passport, visa and health requirements, and cancellation terms.

3.4. The Organiser will provide the Traveller with a contract or contract confirmation on a durable medium, in particular by email in PDF format.

3.5. The Traveller is required to check the names, dates of birth, dates, services, and other information immediately upon receiving the confirmation. The Traveller must report any error to the Organiser without undue delay.

4. Day trips, transfers, a vehicle with a driver, and standalone activities

4.1. The Organiser, in its own name, offers, sells, and arranges single travel and experience services in Bali, in particular airport and local transfers, a vehicle with a driver, day trips and tours, guide services, entrance tickets, wellness services, cultural or spiritual ceremonies, meetings with local providers, and other separately ordered activities.

4.2. The Organiser is the Traveller’s contracting party even when a specific service is physically performed by a local driver, guide, attraction operator, ceremony organiser, or other local supplier. Such a supplier acts as a contractual partner or sub-contractor of the Organiser. The Organiser remains the Traveller’s point of contact for booking, payment, changes, cancellations, and complaints regarding the service, and is responsible for providing the service within the scope of the contract and binding law.

4.3. The precise scope of a single service is detailed in the offer or booking confirmation. For transport or a trip, the following details in particular will be specified according to the nature of the service: date, location, and time of pick-up; estimated duration; planned route or stops; number of persons; type or capacity of the vehicle; language of the service; total price; and information on whether the price includes fuel, parking, tolls, entrance fees, a guide, meals, waiting time, and any possible extension of the service.

4.4. Unless the offer explicitly states otherwise, the service of a vehicle with a driver includes transportation and the driver’s routine assistance related to the route. It does not automatically include a professional tour guide, interpreter, personal assistant, childcare, medical assistance, tickets, meals, or other additional services.

4.5. Times for transfers, arrivals, and individual stops are approximate and may be affected by traffic, weather, road conditions, religious holidays and ceremonies, instructions from local authorities, the closure of attractions, or other objective circumstances. The Organiser may reasonably change the order of stops, the route, or the timing for safety or operational reasons, while striving to maintain the agreed-upon nature and value of the service.

4.6. If the Traveller is late for the agreed pick-up location or extends a stop by their own decision, the service may conclude at the originally agreed time, and the unfulfilled portion of the programme does not automatically entitle the Traveller to a refund. Extension beyond the agreed time is subject to the availability of the driver or provider and may incur a fee communicated to the Traveller prior to the extension.

4.7. For operational reasons, the Organiser may replace the vehicle with another of comparable or higher capacity and standard. If the replacement vehicle or service has a significantly lower standard, the Traveller has the right to appropriate remedial action or a price reduction, depending on the circumstances.

4.8. Cultural and spiritual ceremonies are conducted according to local rules, customs, and the instructions of the priest, healer, host, temple, or other provider. The time, course, or location of the ceremony may be changed for objective reasons. The Traveller is required to respect the required attire, rules of behaviour, and restrictions on photography or recording.

4.9. The ceremony, meeting with a traditional healer, spiritual activity, or similar experience does not constitute medical, psychological, or psychotherapeutic care. The Organiser does not guarantee a specific medical, personal, emotional, or spiritual outcome.

4.10. The cancellation terms for a single service are specified in the specific offer or booking confirmation. Tickets already purchased, a reserved vehicle, a ceremony, or another payment to a local supplier may be non-refundable only if the Traveller was informed of this before the contract was concluded. If the Organiser cancels the service and the Traveller does not accept a reasonable alternative date or option, the Organiser will refund the price of the service not provided.

4.11. Provisions of these Terms expressly intended for multi-day packages do not apply to a single service if the specific offer does not meet the criteria of a package under the applicable law. The remaining provisions of the Terms apply as appropriate to the nature of the service ordered.

4.12. Day trips ordered through the website are payable in full in advance. The cancellation terms for the trip are shown before the order is submitted and repeated in the date confirmation. Once the Organiser receives the order, it checks availability with the local partner and normally confirms or declines the date within 24 hours. Where the website accepts payment at the time of ordering, payment alone does not confirm the date. The service contract is concluded when the date is confirmed. If the date is unavailable and the Traveller does not accept an alternative date offered, the Organiser refunds the full amount without undue delay, using the same payment method and the currency in which payment was received. A voucher may be substituted only with the Traveller’s consent. The Organiser has no control over exchange differences resulting from conversion by the Traveller’s bank. If payment is made after date confirmation, the Organiser sends payment instructions with the confirmation and cancellation terms. The booking becomes binding when payment is credited. Where no price is listed for a pickup location, the Organiser first provides an individual final price, and no payment is due until the Traveller agrees to it. Cancellation by the Traveller is governed by the terms shown for the trip and in its confirmation (clause 4.10).

5. Price and Payment Terms

5.1. The total price and scope of services included in the price are specified in the specific offer and contract. No service that is not explicitly mentioned as included in the offer or contract is included in the price.

5.2. The international flight is only included if it is explicitly stated in the specific offer and contract. For retreats or stays that are not offered with flights included, the Traveller is responsible for arranging and paying for their own flight.

5.3. Unless otherwise specified in the individual contract, the Traveller will pay:

5.4. If a booking is made after the due date for the balance, the full price is payable immediately.

5.5. Bank fees charged by the Traveller’s bank, payment gateway fees, and currency conversion costs are borne by the Traveller, unless otherwise specified in the offer. The Organiser must not charge any undisclosed mandatory fees.

5.6. If the Traveller fails to pay properly and on time, and does not pay even within an additional reasonable period, the Organiser may terminate the contract and claim the agreed cancellation fee under Article 9.

6. Price changes before the start of the package

6.1. After the contract has been concluded, the price of the package may be increased only if the applicable law permits it and the increase is a direct consequence of a change in:

6.2. The increase corresponds only to the actual increase in the eligible cost attributable to the Traveller. The Organiser will send a clear justification and calculation on a durable medium no later than 20 days before the start of the package.

6.3. Under the same conditions, the Traveller has the right to a price reduction if the relevant costs are reduced, after deducting the Organiser’s proven administrative expenses.

6.4. If the proposed increase exceeds 8% of the total price of the package, the Traveller may accept the change or terminate the contract without a cancellation fee within the period specified in the notice.

7. Changes to the programme or other conditions

7.1. Before the start of the package, the Organiser may unilaterally make only an insignificant change, provided that it has reserved this right and communicates the change clearly on a durable medium.

7.2. If it is necessary to significantly alter a main characteristic of the package, fail to meet a confirmed special requirement, or increase the price by more than 8%, the Organiser will propose a contract amendment and provide the Traveller with a reasonable period to:

7.3. Silence from the Traveller is not automatically considered consent to the change, unless mandatory law provides otherwise. The Organiser will state the consequences of non-response in the notice.

7.4. Changes to accommodation may only be made for objective reasons. Replacement accommodation should, where possible, be of comparable or higher category, located in a similar area, and have comparable essential features. If the replacement accommodation is of lower quality or value, the Traveller has the right to a corresponding price reduction.

8. Transfer of the contract to another person

8.1. The Traveller may give notice on a durable medium that another person who meets the conditions for participation will travel in their place. Notice received at least seven days before the start of the package is considered timely unless the parties agree to a shorter period.

8.2. The original and replacement Travellers are jointly and severally liable for the unpaid balance and the actual, reasonable and evidenced costs of the transfer. The Organiser does not charge a flat fee exceeding the costs actually incurred.

8.3. Transfer may be impossible for a non-transferable airline ticket, a visa, a named admission ticket or a service for which the supplier cannot, for objective reasons, accept a change of participant.

9. Cancellation by the Traveller and cancellation fees

9.1. The Traveller may cancel the package travel contract at any time before the start of the package. Unless it is a case of free cancellation under clause 9.4 or a breach of the Organiser’s obligations, the Organiser may require a reasonable cancellation fee.

9.2. The cancellation fee takes into account the time remaining until the start of the package, anticipated cost savings, the possibility of re-using services, and actual, non-refundable payments to suppliers. Upon request from the Traveller, the Organiser will justify the amount of the cancellation fee.

9.3. Unless the individual contract or specific offer specifies otherwise, if the Traveller cancels, the Organiser is entitled to claim the following cancellation fee as a percentage of the total price of the package:

9.4. The Traveller may cancel the package travel contract without a cancellation fee if unavoidable and extraordinary circumstances occur at the destination or in its immediate vicinity that significantly affect the provision of the package or transport to the destination. In such a case, the Traveller has the right to a refund of payments within the statutory period, but not automatically to further compensation for damage.

9.5. Illness, injury, work or family reasons affecting the Traveller do not in themselves entitle the Traveller to cancel free of charge unless the parties agree otherwise. The Organiser strongly recommends cancellation insurance.

9.6. Cancellation is effective upon delivery to the Organiser via email at bali@transformacnypobyt.sk or through another verifiable method.

10. Cancellation of the package by the Organiser

10.1. The Organiser may terminate the contract before the start of the package, in particular if:

10.2. For a package lasting more than six days, the Organiser will give notice of cancellation for failure to reach the minimum number of participants no later than 20 days before the start of the package; for shorter packages, the periods under the applicable law apply.

10.3. If the Organiser cancels the package because the minimum number of participants was not reached or because of unavoidable and extraordinary circumstances, it will refund all payments within 14 days at the latest, unless mandatory law specifies a shorter period. In these cases, the Traveller is not entitled to further compensation for damage.

10.4. The Organiser is not liable for the cost of a separately purchased flight ticket, visa, or other services outside the contract, unless mandatory law requires their reimbursement or the loss was caused by a culpable breach of the Organiser’s obligations. The Traveller is advised to buy a flight ticket only after it has been confirmed that the package will take place, and to choose a changeable or refundable fare.

11. Provision of the package, alternative services, and liability

11.1. The Organiser is responsible for the proper provision of all services included in the package travel contract, even if they are provided by hotels, carriers, guides, or other suppliers.

11.2. The Traveller must report any deficiency to the Organiser or an authorised representative without undue delay, so that it can be remedied during the stay.

11.3. The Organiser will remedy the deficiency within a reasonable period if this is possible and does not entail disproportionate costs in view of the seriousness of the deficiency. If the Organiser does not remedy it, the Traveller may arrange a remedy themselves to a reasonable extent and claim reimbursement of the necessary costs, if the applicable law permits.

11.4. If it is not possible to provide a substantial part of the agreed services, the Organiser will offer suitable alternative services at no additional cost. If these services are of lower quality or value, the Traveller has the right to a corresponding reduction in the price.

11.5. The Traveller has the right to a corresponding reduction in the price for the period of breach of contract, unless the Organiser can prove that the breach was caused by the Traveller.

11.6. The right to claim compensation may be limited only to the extent permitted by binding legal regulations and international conventions. The Terms do not exclude liability for death, injury to health, intentional acts, gross negligence, or any other liability that cannot be validly excluded.

11.7. If air or other transport forms part of the package, the rights against the carrier under specific regulations remain intact and do not relieve the Organiser of its responsibility to properly provide the package. The same compensation cannot be obtained twice.

11.8. If the Traveller purchased a flight ticket or other transport independently and this is not part of the contract, responsibility for changes, cancellation, delays, and baggage lies with the relevant carrier; the Organiser will provide reasonable cooperation where possible.

12. Assistance for the Traveller in Distress

12.1. The Organiser will provide the Traveller in distress with immediate and appropriate assistance, particularly information regarding healthcare, local authorities, embassies, communication options, and alternative solutions.

12.2. If the difficulties arise from the intentional acts or negligence of the Traveller, the Organiser may request reimbursement of actual assistance costs, provided that applicable law permits it.

12.3. Emergency contact during the stay: +62 822 2422 2209 (phone and WhatsApp). The Organiser may also announce an additional local contact before the specific stay begins.

13. Complaints

13.1. The Traveller must notify the Organiser or an authorised representative of any issue as soon as possible while the service is being provided and allow for appropriate remediation.

13.2. A complaint may be sent to bali@transformacnypobyt.sk, by WhatsApp to +62 822 2422 2209 or in writing to the Organiser’s address. The Organiser will acknowledge receipt on a durable medium.

13.3. A complaint must include the Traveller’s identification, booking number, a description of the issue, the date and location where it occurred, the desired method of resolution, and any available evidence.

13.4. The Organiser will handle the complaint without undue delay and, at the latest, within the period laid down by the binding law applicable to the contract.

13.5. Failure to report an issue immediately does not automatically preclude a subsequent claim, but it may affect the scope of compensation if the Organiser was unable to rectify the situation or limit the damage due to the delayed notification.

14. Obligations of the Traveller

14.1. The Traveller is required, in particular, to:

14.2. The Traveller is liable for any damage caused by breaching an obligation or by acting intentionally or negligently.

14.3. The Organiser may exclude the Traveller from further participation only in cases of serious breach of obligations, endangering safety, violence, harassment, discrimination, repeated disruption of the programme, or other behaviour that prevents the continuation of the package. Before exclusion, the Organiser will give an appropriate warning, if the situation allows. The Traveller bears the costs of further stay and return travel to the extent permitted by law.

15. Health, physical demands, and the nature of retreats

15.1. The programme may include activities such as walking on uneven terrain, climbing stairs, visiting waterfalls, boating, exercise, wellness treatments, meditation, breathing techniques, sound healing, rituals, or creative activities. The specific level of difficulty is detailed in the programme for each specific stay.

15.2. A retreat, workshop, meditation, or meeting with a traditional healer, or any other activity, does not constitute medical, psychological, or psychotherapeutic care and does not replace examination or treatment by a qualified professional.

15.3. The Traveller takes part in activities according to their state of health and may decline to take part, provided that this does not jeopardise the logistics or safety of the group. Non-participation by personal choice does not automatically give rise to a right to a refund.

15.4. In the event of reasonable doubt regarding the Traveller’s ability to participate safely, the Organiser may request a medical certificate or propose an appropriate alternative. The process must not be discriminatory.

15.5. Information about allergies, health conditions, or dietary restrictions is obtained only to the extent necessary and processed in accordance with data protection regulations.

16. Accommodation, transportation, luggage, and local conditions

16.1. The category of accommodation is determined according to the rules of the country in which it is located. The specific room may differ slightly from the illustrations in minor details.

16.2. The standard check-in and check-out times are determined by the accommodation provider. Early arrival or late departure does not create a right to extended use of the room, unless otherwise agreed.

16.3. A tropical climate may naturally involve the presence of insects, high humidity, rain, animal noise, internet or power outages, and changes in the quality of the sea or beaches. These circumstances do not in themselves rule out a complaint if a specific service does not conform to the contract or to reasonable expectations.

16.4. The Traveller is obligated to immediately report any loss or damage to their luggage to the carrier and to obtain the necessary documentation. Rights against the Organiser and the carrier are governed by the terms of the contract and applicable legal regulations.

16.5. The programme may be adjusted appropriately during the stay for security reasons, due to weather conditions, transportation issues, government instructions, the closure of attractions, or other objective circumstances. The Organiser will maintain the purpose and overall value of the programme, and will provide a substitute service or reduce the price according to Article 11 in the event of a significant change.

17. Travel documents, visas, insurance, and independently purchased services

17.1. Travellers are responsible for meeting the passport, visa, health, and entry requirements according to their nationality and the transit countries. The Organiser provides general information, but the final decisions are made by the relevant authorities.

17.2. The failure to issue a visa, the refusal of entry, or the non-compliance with entry requirements by the Traveller is treated as cancellation by the Traveller, provided that the reason was not caused by the Organiser through incorrect information or a breach of duty.

17.3. Travellers are required to have adequate travel insurance that covers, in particular, medical expenses, repatriation, and liability for damages. The Organiser also recommends travel insurance for trip cancellation, baggage, and risky activities.

17.4. Separately booked flights, hotels, trips, and other services outside the contract are not part of the Organiser’s package, unless the applicable law provides otherwise.

18. Protection of personal data

18.1. The Organiser processes personal data primarily for the purposes of entering into and fulfilling contracts, complying with legal obligations, protecting legal claims, and ensuring the safety of Travellers. Processing necessary for fulfilling contractual obligations does not rely on consent.

18.2. The separate privacy policy on the AMANI Journeys website sets out which categories of data are processed, who may receive them, how data are transferred between Indonesia and the European Union, how long they are kept and what rights the data subject has.

18.3. If the Organiser collects health data or other special categories of personal data, it will establish a separate legal basis and put appropriate safeguards in place.

18.4. Consent to marketing, newsletters, photography or publication of photographs is obtained separately. Such consent is not a condition of providing the package unless it is necessary.

19. Applicable law and dispute resolution

19.1. The contract is governed by the law of the Republic of Indonesia unless the individual contract provides otherwise. This choice of law must not deprive the Traveller of the protection afforded by mandatory provisions of the law of their country of habitual residence if the Organiser directs its activities to that country.

19.2. The parties will first try to resolve a dispute by agreement. The Traveller may send a request for redress to bali@transformacnypobyt.sk.

19.3. If the dispute remains unresolved, the Traveller may use the court or out-of-court dispute resolution mechanism with jurisdiction under mandatory law. These Terms do not limit a consumer’s right to bring proceedings in the courts of their place of residence where applicable law confers that right.

19.4. A provision conferring exclusive jurisdiction on an Indonesian court will not apply to a consumer where it conflicts with mandatory consumer protection law.

20. Final provisions

20.1. The Organiser may amend these Terms for future contracts. Contracts already concluded remain subject to the Terms in force when they were concluded unless the parties validly agree otherwise.

20.2. If a provision is invalid or unenforceable, the others remain in effect. The invalid provision is replaced by the binding rule that most closely reflects its lawful purpose.

20.3. The Slovak version applies to contracts concluded in Slovak. If the language versions differ, the language of the individual contract or booking confirmation accepted by the Traveller takes precedence.

20.4. These Terms take effect on 20 July 2026.